A happy customer can net you new customers – if you harness the power of positive reviews and feedback!
You understand the importance of glowing reviews. When a potential customer searches your business online, they will judge your business by your online reputation (which should be sparkling if you’re using our Foundational Five’s reputation manager).
But it’s hard and time consuming to try and pin down past clientele for reviews, right?
That’s where Customer Voice comes into play. It’s one of our Foundational Five services, made for business owners to manage the most critical aspects of their online marketing.
You can easily manage the operation of gathering feedback from customers in one place, streamlined to make it fast and painless for you.
Centralized Control
Managing your feedback solicitations doesn’t have to be time consuming or complicated. This is how Customer Voice works:
- Import your clients, then you can immediately start soliciting feedback.
- Send them either text messages or emails from your dashboard with provided templates or campaigns you create. (You can send up to 150 SMS messages a day)!
- Delve deep into your analytics to see who viewed, clicked and responded to your campaigns.
- Get reports on your solicitation performance to find out what’s working and what’s not.
Word of Mouth
In this day and age, virtual presence is just as important as face-to-face interaction. Let your brand champions and satisfied customers spearhead your positive online reviews.
Did you know that having no reviews is just as detrimental as having bad reviews? And, more than 90% of people say that they’ll only use a business if that business’ reputation is an average of three to five stars. What’s even more critical is that you constantly need new reviews; 73% of consumers say reviews written more than 3 months ago aren’t even relevant anymore. Customers want to see reviews that relate to the business as it is today, so it’s imperative to utilize this service to constantly generate new reviews to keep your business reputation and online presence fresh!
The more reviews you net, the higher you’ll start ranking in search results as well. Make those reviews work for you and bring in more customers.
Customer Voice + More
You now know the importance of reviews and how easy it can be to collect and manage them using Customer Voice through Jeffries Haro’s Foundational Five services. Don’t forget that this is just one of five services bundled together!
Customer Voice compliments the other Foundational services such as our Reputation Manager; they go hand-in-hand to help your business rocket to the top of the search results! Utilizing Customer Voice will increase your online visibility on review spaces such as Yelp, Google, Facebook and more. This increases your online reputation and helps maximize SEO for your business.
Try out our Foundational Five services, bundled here for you to maximize your online marketing!